Customer Service Processors
Processors review system-generated reports and answer various types of customer correspondence from agents and policyholders. They process a heavy volume of transactions for insurance policies using a personal computer. They also occasionally call agents and policyholders to verify and obtain missing information.
A successful processor is self-motivated and results-oriented; possesses strong math, oral and written communication skills; and has proven ability in problem solving and troubleshooting.
Processors receive six weeks of training.
Requirements
- One year of customer service experience
- Demonstrated proficiency with computers/software
- Ability to perform multiple tasks in a complex, detail-oriented environment
