Claims Professionals

Claims Adjuster

As a claims adjuster, you will investigate, evaluate, estimate and settle both vehicle and bodily injury claims. Initially, you'll begin as a claims adjuster trainee. After you complete 12 weeks of training, you'll become a claims adjuster.

Requirements

• Bachelor's degree or a minimum of 5 years combined relevant work experience and/or postsecondary education.

Relevant work experience includes one of the following:

• Claims/property damage adjuster
• Auto repair/body shop experience
• A position requiring critical thinking, problem solving, planning/organizing activities, serving customers, negotiating, effective written and verbal communication, and embracing new challenges
• Ability to work a flexible schedule, which may include evenings and weekends
• Valid driver's license with a good driving record

Claims Service Representative

As a claims service representative, you are primarily responsible for delivering the overall customer experience for customers who choose Progressive's concierge level of claims service.

Requirements

• Excellent communication and organization skills
• Ability to multi-task and prioritize
• Effective team player
• At least 1 year prior customer service experience
• Process-focused with ability to offer improvement ideas
• Demonstrated experience in managing face-to-face customer interactions
• Keyboard proficiency and PC knowledge
• Valid driver's license with good driving record

Medical Representative

As a medical representative, you will investigate and manage medical and wage loss claims with insureds, attorneys and medical providers. The required training takes approximately five weeks to complete.

Requirements

• Bachelors degree or 4 years of relevant work experience.

Relevant work experience includes one of the following:

• Medical claims adjuster
• A position requiring critical thinking, problem solving, planning/organizing activities, serving customers, negotiating, effective written and verbal communication, and embracing new challenge
• Strong customer service skills
• Demonstrated experience in managing face-to-face customer interactions
• Keyboard proficiency and PC knowledge
• Previous medical training or employment in a health related field is a plus